Reference

How zz33 Handles Your Personal Information

When you open an account and fund it through bKash, Nagad or Rocket, you share certain personal and payment details with us — this policy explains exactly what we collect, why we collect it, and how it stays protected.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device dataYour right to request or delete data

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to know what data we hold on your account, request a correction, or ask us to delete your information, you can reach our support team directly. We handle all privacy-related requests through the channels below. Response times may vary depending on request complexity, but we aim to acknowledge every query promptly and follow through with a clear answer.

Team online

Live Chat

Open the chat widget from any page on zz33 and tell our team you have a privacy or data request. We will log it and respond directly.

Email Support

Send your data request or privacy question to our support email address listed in your account dashboard under the help section.

Account Help Centre

Log into your zz33 account, head to the Help section, and submit a ticket specifying that your request relates to personal data or privacy.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply technical safeguards at each stage where your data moves — from the moment you enter your mobile number on registration to every transaction reference generated when you deposit via bKash, Nagad or Rocket. Your account password is stored in an encrypted format; we never hold it in plain text. Cookies on zz33 track session state and help us remember your preferred language and lobby layout — they do not carry payment credentials. You can manage cookie preferences through your browser settings at any time.

Encrypted Account Credentials

Your login password is stored using encryption. We never expose it in plain text, and our support team cannot read it — only you can reset it via your registered mobile number.

Payment Reference Handling

When bKash, Nagad or Rocket transactions are processed, we store only the reference number needed to match the deposit to your account — not your full wallet credentials.

Cookie Controls

Session cookies keep you logged in and remember your settings. Analytics cookies help us see which parts of the platform are used most. You can block non-essential cookies via your browser.

Data Retention and Deletion

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request deletion by contacting support.

Data We Collect and Why We Use It

zz33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, mobile number, and account credentials. When you make a deposit or withdrawal via bKash, Nagad or Rocket, we log transaction references and wallet identifiers to verify that the payment reached your account correctly. We do

1
not store your full mobile banking PIN or bKash/Nagad/Rocket password at any point. Beyond account setup, we collect device data — your browser type, operating system and IP address — to detect unusual login activity and keep your account secure. If you contact our support team,
2
we keep a record of that conversation to follow up and resolve your issue. We also collect behavioural data such as which sections of the platform you visit, so we can improve how the lobby is organised. All data we hold is used strictly for account
3
management, payment processing, fraud prevention, and platform improvement. We do not sell your personal data to third parties. Availability of our services and the legal basis for processing your data depends on your local law and the eligible regions from which you access zz33.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on zz33

Here are the questions we hear most often about how your personal information is managed on zz33. If your question is not covered here, reach out through live chat or your account help centre and we will respond with a specific answer.

We collect your name, mobile number and a password you set. If you deposit via bKash, Nagad or Rocket, we also log the transaction reference tied to that payment.

We do not sell your data. We share it only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with service partners bound by confidentiality obligations.

Log into your account and submit a data access request through the Help section, or contact us via live chat. We will confirm what information we hold and provide a summary.

Yes. Submit a deletion request through your account's Help section or via email. We will process it in line with applicable rules; some data may be kept for a required period after closure.

Cookies keep your session active, remember your lobby layout preference, and help us understand which features are used most. You can manage or block non-essential cookies through your browser settings.

We store only the transaction reference number needed to match your deposit to your account. We do not store your bKash, Nagad or Rocket PIN or full wallet password at any point.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCrash Energy Appzz33 App

How zz33 Handles Your Personal Information

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

Data Handling, Cookies and Account Security

Common Questions About Your Data on zz33

01 What personal data does zz33 collect when I open an account?

02 Does zz33 share my data with third parties?

03 How can I see the data zz33 holds about me?

04 Can I ask zz33 to delete my personal data?

05 How does zz33 use cookies on its site?

06 Is my bKash or Nagad wallet information stored by zz33?

Privacy Policy

Related pages

Related pages